Cancellation and Refund Policy
Last updated: August 2026
1. Scope
This policy governs cancellations and refunds for credit packs purchased on Tubelight. Credit purchases are processed by Razorpay, our payment partner.
2. Cancellation
Credit purchases are processed immediately and added to your account balance right away, so they cannot be cancelled after checkout. Purchased credits never expire.
3. Refunds of credit balances
Unused credit balances are non-refundable except as required by law. Refunds are issued only in the cases described below.
4. Failed transactions
If a payment fails but funds were deducted, the amount is returned to your original payment method automatically by your bank or Razorpay. If you don't see the refund within 5–7 business days, contact your bank or Razorpay support.
5. Duplicate charges
If you are charged more than once for the same credit pack, contact us within 1 day and we'll refund the excess amount to your original payment method.
6. How to request a refund
Send your request to mnk.rana@gmail.com with your account email, the order or Razorpay transaction ID, and the reason. We aim to respond within 2 business days.
7. Processing timeline
Approved refunds are returned to the original payment method used at checkout (we do not refund to any other account) and typically complete within 5–7 business days.
8. Chargebacks
If you dispute a charge with your bank or card network, the dispute is handled under that payment provider's chargeback process. Razorpay only supports source refunds, so any resolution is returned to the original payment method.
9. Changes
We may update this policy from time to time. Changes will be reflected on this page, and continued use of the service after changes constitutes acceptance.